Pipeline

Client Intake Automation

Clients arrive briefed. You arrive prepared. No admin required.

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What It Is

An automated pre-client intake system that collects every piece of information you need from a new client before their first appointment, consultation, or onboarding session — all via WhatsApp, without any manual chasing from your team. By the time the client arrives, you already have their full details, their situation, and the context you need to deliver a great first experience.

The Problem

The first client interaction is often slowed down by information gathering — forms to fill, details to capture, documents to request. This wastes billable time, creates a poor first impression, and adds admin burden to your team. Most businesses either skip intake entirely or rely on staff to manually chase clients for information.

How It Works
1

As soon as a consultation or appointment is booked, the intake sequence triggers automatically.

2

The client receives a WhatsApp message with a short intake form — name, details, and relevant information specific to your service.

3

Responses are captured and logged against the client record automatically.

4

Your team receives a pre-meeting brief — everything you need to know before the appointment starts.

Key Features
  • Triggered automatically on booking confirmation — no manual sending
  • Fully customised intake questions for your specific service
  • Delivered via WhatsApp — highest open and response rate
  • Client details logged automatically into your system
  • Pre-meeting brief sent to your team before every appointment
  • Reminder sent if intake not completed 24 hours before appointment
  • Supports document uploads for relevant service types
  • Reduces first-session admin time by an average of 20–30 minutes
Who It's For

Legal Professionals

Attorneys requiring thorough client briefing

Medical & Wellness

Practitioners needing patient history

Consultants & Coaches

Who need context before every session

Results

80%

Average intake completion rate

20–30 min

Of admin saved per new client

0

Manual chasing by your team

Before

Information ready before client arrives

Ready to add Client Intake Automation to your system?

Book a strategy call and we'll walk through exactly how this fits into your business.

Book a Strategy Call