Post-Interaction Messenger
The follow-up your team always intends to send but never does.
Book a Strategy CallAn automated messaging system that sends a personalised follow-up to every client after a completed interaction — appointment, call, delivery, or service. Whether it is a thank-you message, a summary of next steps, a feedback request, or a re-booking prompt, Post-Interaction Messenger ensures that every client feels acknowledged after every touchpoint, without your team having to remember to send anything.
The period immediately after a client interaction is the highest-value moment to cement the relationship, request a review, prompt a re-booking, or collect feedback — but most businesses do nothing. The team is onto the next thing, and the opportunity passes.
A service, appointment, or interaction is marked as complete.
The appropriate follow-up sequence triggers automatically based on the interaction type.
The client receives a personalised message — thank you, next steps, review request, or re-booking prompt — via WhatsApp.
Responses are tracked and any actionable replies are flagged to your team.
- Triggers automatically on interaction completion
- Multiple message types — thank you, feedback, re-booking, review request
- Personalised with client name and interaction details
- Delivered via WhatsApp for maximum open rate
- Response tracking and escalation to your team
- Configurable delay — send at the optimal time after completion
- Supports multiple service types with different follow-up flows
- Full message performance reporting
Medical & Wellness
Practices nurturing patient relationships
Service Businesses
With repeat client relationships
Any Business
Where post-service follow-up drives re-bookings or referrals
100%
Of completed interactions followed up
60%
Average open rate on WhatsApp follow-ups
Direct
Impact on repeat booking rates
0
Additional staff time required
Ready to add Post-Interaction Messenger to your system?
Book a strategy call and we'll walk through exactly how this fits into your business.
Book a Strategy Call