Dental implant and aesthetics practices · South Africa
A patient messages at 8pm.Your front desk is closed.Who replies first?
We set up a system that replies to every WhatsApp, Instagram message, web form and missed call within 5 minutes, day or night. It handles the admin: times, fees for a consult, directions. It books the consult into your diary. It never gives clinical advice.
Consult Recovery System · fixed quote after your free pre-audit
The leak
20:04. A patient messages. Reception has gone home.
20:04
Someone is ready to book. Tonight.
Most people look for a practice in the evening, when they finally have a minute. Your front desk closed at five.
20:31
No reply. So they message another practice.
The first practice to answer usually gets the consult. By morning, they have booked somewhere else.
20:04 · with Verdance
Same message. A reply in seconds.
It answers in your practice's wording, offers times from your diary and never gives clinical advice.
20:06
Consult booked before the evening is out.
The booking lands in your practice diary with a reminder. Anything clinical goes to your team in the morning.
Sample, on the customer's phone
What changes
The same enquiries. Answered first.
Where enquiries slip today, and what happens instead once the system is live.
Every enquiry gets a reply within 5 minutes, day or night. The rest is measured against your own baseline.
How it works
Three steps. You show up.
- 01
Pre-audit and baseline
A 30-minute call, then a 7-day audit. We time how fast enquiries are answered on each channel and count enquiries and booked consults from the last 60 days. Both sides sign the numbers.
- 02
We build it around your practice
WhatsApp, Instagram, your web form and missed calls feed into one reply system. It knows your consult times, fees, location and policies. You approve every message template before go-live.
- 03
It replies, books and follows up
Every enquiry gets a reply within 5 minutes. Consults go into your diary with reminders. Patients who were given a treatment plan and did not book are followed up on a schedule your practice sets.
What is included
The Consult Recovery System, in full.
5-minute replies, day or night
WhatsApp, Instagram, web forms and missed-call text-back.
Consult booking
Offers open consult times and books straight into your practice diary.
Reminders and no-show rescue
Reminders before each consult, and a new time offered if someone does not arrive.
Treatment-plan follow-up
Polite follow-up for patients who received a quote and have not booked, on a schedule you approve.
Recall messages
Reminders to existing patients who are due back, in your practice's wording.
Clear handover
Any clinical question goes straight to your team. The system does not answer it.
Your numbers
What slow replies cost your practice
Business numbers only. Nothing is sent anywhere.
WhatsApp, Instagram, web forms and calls together.
After hours, lunch, and busy clinic sessions count.
Your normal rate from enquiry to booked consult.
Your own figure from consult to accepted treatment plan.
Use your average, not your largest case.
- slow replies a month
- 10
- consults you could have had
- 3
- treatment plans a month
- 0.8
- Starting values are examples, not industry averages. Use your own.
- This is practice revenue maths only. It says nothing about clinical results.
- Your pre-audit replaces these guesses with your own numbers from the last 60 days.
Investment
Clear, from day one.
One system for every channel your patients use to reach the practice.
Consult Recovery System
Ongoing- Investment
- Fixed quote
- Quoted after
- Your free pre-audit
- Surprises
- None, agreed in writing
Includes 5-minute replies, consult booking, reminders, no-show rescue, treatment-plan follow-up, recall messages and a monthly report.
Book your pre-auditFor practices with at least 10 enquiries a month. Every system is scoped to your business, so we quote after the free pre-audit. The quote is fixed and in writing.
The guarantee
Measured against your own diary.
Or you get your money back.
95% of enquiries on WhatsApp, Instagram, web forms and missed calls get a first reply within 5 minutes, day or night. Any month that misses it is free.
If you do not have 15 more booked consults than your audited baseline by day 60, we work free until you do. Or you cancel and get both monthly fees back. The setup fee covers the build and is not refunded.
Both are measured against the baseline from your 7-day audit, signed by both sides.
Applies to practices with at least 10 enquiries a month. The guarantee covers booked consults, not treatment decisions or clinical outcomes.
Get your free Operations MapBuilt and run by Daniel Bouwer, in South Africa.
Running today at a South African luxury home design and build studio: website, WhatsApp AI concierge, CRM pipeline and quote generator.
Administrative replies only. The system does not give clinical advice, make claims about treatment results or use patient testimonials.
Questions
Asked before booking.
Thirty minutes on a video call with Daniel. We look at where your enquiries come from, how fast they are answered today, and what that is likely costing you. If it is a fit, we agree a 7-day audit that sets the baseline the guarantee is measured against. If it is not a fit, we say so.
No. It handles admin only: booking, times, consult fees, directions and practice policies. Any question about symptoms, treatment or suitability is handed to your team straight away.
Health information is special personal information under POPIA, so we collect only what is needed to book a consult. Forms do not ask health questions. Data sits in accounts in your practice's name, and nothing about patients goes into advertising tools or links.
Messages are factual and administrative. They make no claims about treatment results and use no patient testimonials or before-and-after images. You approve every template before go-live, and your professional obligations stay with your practice, so we build to fit your rules.
Before you sign, we run a 7-day audit. We send test enquiries through each channel and time the replies, and we count your enquiries and bookings from the last 60 days using your own inbox and diary. Both sides sign the baseline, so the guarantee is measured against numbers you agreed to.
Where your practice software allows it, we book straight into it. Where it does not, we use a shared diary your front desk already works from. We confirm which on the pre-audit.
You do. The accounts, the number, the messages and the customer records sit in your name. If we stop working together, it keeps running and stays yours.
Still deciding? Ask on WhatsApp →
Pre-audit · 30 minutes · no cost
Find out how fast your practice really replies.
- Your reply times, channel by channel
- What slow replies are likely costing you, in real money
- Whether the offer fits, and a fixed quote if it does
Free · nothing to sign · fixed quote after